Frequently Asked Questions (FAQ)
What is MADOX?
MADOX is an online brand offering curated products through our official website. We focus on quality, reliability, and a smooth shopping experience for our customers across India.
How can I place an order?
You can place an order directly through our website by selecting your desired product, adding it to your cart, and completing checkout using our secure payment options.
What payment methods do you accept?
We accept secure online payments through trusted payment gateways, including debit cards, credit cards, UPI, net banking, and other methods supported by our payment partners. All payments are processed securely, and we do not store your payment details.
Is it safe to shop on MADOX?
Yes. Our website uses secure technology and trusted payment gateways to protect your personal and payment information. Your data is handled according to our Privacy Policy.
Do you offer free shipping?
Yes, we offer free shipping on all orders within India unless stated otherwise on a specific product page.
How long does delivery take?
Orders are usually processed within 1–3 business days. Delivery typically takes 4–10 business days, depending on your location and courier service availability.
Can I track my order?
Yes. Once your order is shipped, you will receive tracking details via email or SMS so you can monitor your delivery status.
What is your return policy?
We offer a 30-day return policy from the date of delivery. Items must be unused, in original condition, with tags and original packaging. Please refer to our Refund & Return Policy for full details.
Which items are not eligible for return?
Certain items such as sale items, gift cards, customized or personalized products, and items marked as non-returnable cannot be returned.
How long does it take to receive a refund?
Once your return is approved and inspected, refunds are processed within 10 business days to your original payment method. Bank processing times may vary.
Can I cancel my order after placing it?
Orders can only be cancelled before they are processed or shipped. Once an order is confirmed or dispatched, cancellation may not be possible.
What should I do if I receive a damaged or incorrect item?
Please contact us immediately after delivery with photos of the item and packaging. We will review the issue and assist you as quickly as possible.
How can I contact MADOX?
You can reach us using the details below:
Email: ankit18websites@gmail.com
Phone: 9007624761
Address: 13/A Benia Para Lane, Baranagar Bazar, Baranagar, Kolkata – 700036, West Bengal, India
Will my personal information be shared?
We do not sell your personal data. Information is shared only with service providers such as payment gateways and delivery partners, strictly for order fulfillment and business operations
What products does MADOX sell?
MADOX offers a wide range of premium dry fruits, nuts, makhana (fox nuts), and packaged snacks, carefully selected for quality and freshness.
Are your dry fruits and nuts fresh?
Yes. We ensure that all our dry fruits, nuts, makhana, and snacks are sourced, stored, and packed under hygienic conditions to maintain freshness and quality.
Are your products roasted or raw?
We offer both raw and roasted varieties, depending on the product. Specific details are mentioned on each product page.
Do your products contain preservatives?
Most of our products are free from artificial preservatives. However, product-specific ingredient details are always mentioned on the packaging and product pages.
Are your products suitable for daily consumption?
Our products are meant for general consumption. If you have allergies, dietary restrictions, or medical conditions, please consult a healthcare professional before consuming.
Do you offer flavoured makhana and snacks?
Yes, we offer a variety of flavoured makhana and snacks. Ingredients and flavour information are clearly mentioned for each product.
Are your products vegetarian?
Yes, all products sold on MADOX are 100% vegetarian.
Do your products contain allergens?
Some products may contain nuts, seeds, or traces of allergens due to shared processing facilities. Always check the ingredient list and allergen information before consumption.
How should I store dry fruits and nuts?
We recommend storing dry fruits, nuts, and makhana in an airtight container, in a cool and dry place, away from direct sunlight to maintain freshness.
What is the shelf life of your products?
Shelf life varies by product and is clearly mentioned on the packaging. Please check the manufacturing and expiry dates before consumption.
Do you sell loose or sealed-pack products?
All products are sold in sealed, hygienic packaging to ensure quality and safety.
Can I use your products for gifting?
Yes, our dry fruits and snacks are suitable for personal gifting. Bulk or special packaging availability may vary.
Do you offer bulk or wholesale orders?
For bulk or wholesale inquiries, please contact us directly via email or phone for availability and pricing.
Is free shipping available on food items?
Yes, we provide free shipping across India on all eligible orders, including dry fruits, makhana, and snacks.
How long will food items take to deliver?
Orders are usually delivered within 4–10 business days, depending on your location and courier partner.
What if I receive expired, damaged, or incorrect food items?
Please contact us immediately after delivery with clear photos of the product and packaging. We will review and assist as per our Return & Refund Policy.
Can food items be returned?
Returns are accepted only if the product is damaged, incorrect, or defective upon delivery. Opened or consumed food items are not eligible for return for hygiene and safety reasons.
Are your products safe for children?
Our products are intended for general consumption. For children or individuals with allergies, consumption should be supervised by a parent or guardian.
Do you guarantee health benefits?
No. Our products are food items, not medical or health products. We do not make medical or therapeutic claims. Nutritional values, if provided, are for general information only.