Track order

Track Your Order

Thank you for shopping with MADOX.
You can track the status of your order using the details provided after checkout.

How to Track Your Order

Once your order has been shipped, you will receive a tracking link via email or SMS sent to the contact details you provided at checkout.

To track your order:

  1. Open the shipping confirmation email or SMS

  2. Click on the tracking link

  3. You will be redirected to our courier partner’s tracking page

Order Processing Time

  • Orders are processed within 1–3 business days

  • Orders placed on Sundays or public holidays are processed on the next business day

Estimated Delivery Time

  • Delivery usually takes 4–10 business days

  • Delivery timelines may vary based on your location, courier partner, or unforeseen circumstances

Order Status Meaning

  • Order Confirmed – We’ve received your order

  • Processing – Your order is being prepared for dispatch

  • Shipped – Your order is on the way

  • Delivered – Your order has been successfully delivered

Haven’t Received Tracking Details?

If you haven’t received tracking details within 48 hours after order confirmation, please:

  • Check your spam/junk folder

  • Ensure the email and phone number entered at checkout are correct

If you still need help, contact us with your order number.

Delivery Issues

If your order shows delivered but you haven’t received it, or if you receive a damaged or incorrect item, please contact us within 24 hours of delivery with photos of the package and product.

Important Notes

  • Delivery timelines are estimated and not guaranteed

  • Delays caused by courier partners, weather, or unforeseen events are beyond our control

  • Once the order is handed over to the courier, tracking updates are managed by the courier service

Need Help with Your Order?

We’re here to help.

Email: ankit18websites@gmail.com
Phone: 9007624761
Support Hours:
Monday to Saturday, 10:00 AM – 6:00 PM (IST)

Tip for Faster Support

When contacting us, please keep the following ready:

  • Order number

  • Registered email or phone number

  • Clear photos (if reporting an issue)