Help Centre
Welcome to the MADOX Help Centre.
We’re here to help you with orders, shipping, payments, returns, and any questions related to our dry fruits, nuts, makhana, and snacks.
Order Support
If you need help with placing an order, updating order details, or checking your order status, please contact us with your order number for faster assistance.
Shipping & Delivery
We offer free shipping across India on all eligible orders.
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Orders are processed within 1–3 business days
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Delivery usually takes 4–10 business days
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Delivery timelines may vary based on location and courier service
For shipping-related questions, visit our Shipping Policy page or contact us directly.
Payments & Billing
We accept secure online payments through trusted payment gateways.
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Debit & Credit Cards
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UPI
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Net Banking
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Other methods supported by our payment partners
Your payment details are never stored on our servers.
Returns & Refunds
We offer a 30-day return policy under eligible conditions.
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Food items can only be returned if damaged, defective, or incorrect
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Opened or consumed food items cannot be returned
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Approved refunds are processed within 10 business days
For full details, please refer to our Refund & Return Policy.
Product Information
We sell premium dry fruits, nuts, makhana, and snacks, packed under hygienic conditions.
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All products are 100% vegetarian
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Ingredient and shelf-life details are mentioned on packaging
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Products may contain or be processed in facilities handling allergens
If you have allergies or dietary restrictions, please check ingredients before consumption.
Bulk & Gifting Orders
For bulk purchases or gifting inquiries, please contact us directly. Availability and pricing may vary.
Account & Website Support
If you face issues with logging in, checkout, or browsing our website, please reach out to our support team and we will assist you promptly.
Still Need Help?
You can contact us using the details below:
Email: ankit18websites@gmail.com
Phone: 9007624761
Address:
13/A Benia Para Lane,
Baranagar Bazar, Baranagar,
Kolkata – 700036,
West Bengal, India
Customer Support Hours
Monday to Saturday
10:00 AM – 6:00 PM (IST)
(Excluding public holidays)